SUMMARY
TRAVEL IN PERU AMAZON – SANDOVAL LAKE LODGE –
Sandoval Lake operates in regions where standards of accommodation, transport and services might not be normally
you would expect. However we strive, with all the diligence and ability to provide the best services for our tourists.
Travelling the Peru requires flexibility, patience, generosity of spirit, good humor and understanding the changes
that can be worn without notice due to circumstances beyond our control (Force Majeure – see below).
When booking any of our tours you agree to Sandoval Lake Travel Agency make the necessary changes without liability.
Any situation or event that Sandoval Lake Travel Agency can not, even with all due care, foresee or avoid. Events such as war or threat, riot, civil disturbance, terrorist activity, labor disputes, diseases, disasters or adverse weather conditions, fire and all similar events outside our control. In this case, Sandoval Lake Travel Agency is not responsible and reserves the right to modify, postpone or even cancel the trip (this is the last option, of course)
Terms and Conditions
Dear Visitors, Terms and Conditions
Thank you for choosing Sandoval Lake – Travel and Tourism Agency. Please read the following Terms and
Conditions carefully before making a booking.
These Terms and Conditions govern your relationship with www.sandovallake.com. By booking a trip through our
website, by phone, email, or fax, you agree to these terms, which include our cancellation policies and liability
limitations. These terms also determine applicable laws and the forum for resolving disputes.
General Booking Terms
To make a reservation, you must carefully read and understand these Terms and Conditions. By booking with
Sandoval Lake, you confirm that you, and everyone named in your reservation (including minors and individuals
with disabilities), accept and understand these terms.
A booking is considered confirmed only after we send you a receipt or email confirmation. This confirmation marks
the start of a contractual agreement between you and Sandoval Lake.
Before your booking is confirmed, we reserve the right to adjust tour prices. We also reserve the right to decline
bookings at our discretion. All reservations must be made under the name of the “Customer.”
Travel Insurance – Terms and Conditions
We strongly recommend purchasing travel insurance that covers:
- Accidents
- Medical expenses
- Emergency repatriation (including air ambulance)
- Trip cancellation
- Lost or stolen luggage
Please send a copy or policy number of your insurance to our office.
You can compare over 250 travel insurance plans using specialized travel insurance comparison websites to find a
policy that suits your needs.
Travel Risks – Terms and Conditions
When you book adventure trips to destinations such as:
- Sandoval Lake Lodge
- Amazon Expeditions
- Tambopata Macaw Clay Lick
- Inca Trail, Salkantay, Ausangate, Lares Treks, etc.
you voluntarily accept the inherent risks of such experiences. Sandoval Lake Travel Agency is not liable for injuries, delays, or other issues arising from these risks.
Personal Data – Terms and Conditions
Please ensure your passport is valid throughout your trip. Inform us if you renew or change your passport after
booking, especially for trips including the Inca Trail, as Peruvian authorities are strict with ID at checkpoints (e.g., KM 82).
- If you use an ISIC card, it must be valid on the tour’s start date.
Making a Reservation – Terms and Conditions - To secure your booking, you must pay a 50% non-refundable deposit per person. The remaining balance is due upon arrival in Lima, Cusco, or Puerto Maldonado.
- Clients are responsible for covering any transaction fees, which are not included in the package price.
Payment Options: - Bank Deposit
Once our team confirms your reservation, you will receive secure details to deposit the amount into our bank account.
Online Payments via ITS
Fill out your passenger information and send the total payment online to Sandoval Lake.
- The balance must be paid in cash or via internet banking upon arrival in Lima, Cusco, or Puerto Maldonado.
Final Balance Payment – Terms and Conditions - You must pay the final balance at least 48 hours before the trip at our offices (cash only in Peruvian soles).
- If payment is not made in time and you do not inform us of a delayed arrival, we reserve the right to cancel your trip.
- We apply a daily exchange rate (e.g., 1 USD = 3.10 soles, subject to market variations). If the USD exchange rate drops significantly, we may allow up to a 10-point variation. However, we do not accept rates below 3.00 soles per USD, to maintain service quality and ensure fair wages for our local staff.
ITINERARY
CANCELLATIONS:Terms and Conditions ,
The client can cancel the package booked by writing the cancellation in writing to bookingmanutrips@hotmail.com
until 21 days before the start of the original date of the required tour. There are
cancellation charges detailed in the table below.
| Anticipation Period for Cancellation | Penalties |
| Up to 21 days before the trip | 15% penalty for administrative expenses, personnel, printing of service orders and others related to the contracting of the required services |
| Between 20 to 8 days before the trip | 50% penalty You will be charged half of the total agreed amount of the reservation. |
| 2 days before or on the same day of the trip | 100% penalty You will be charged the total agreed amount of the service. |
- Deposit sent to the reservation is not refundable or transferable.
- Sandoval Lake Travel Agency must be notified of any changes or cancellations of your trip as soon as they become aware of them, via e-mail or fax.
- the final balance once it has been paid (in cash): We will not be able to return your trip payment for
- cancellations. However, you will get part of your trip that you will be able to use in (Machu Picchu as the right
- of entry, a train ticket, a tourist bus).
- A letter to claim your insurance company can also be provided by us upon your request.
MODIFICATIONS OF SERVICES:
Modifications can be made up to 7 days before the original travel date, they must be requested by the user who made the reservation. through bookingmanutrips@hotmai.com to help you.
In the case of a modification that cannot be made due to lack of availability or a similar
reason, a refund will be made if applicable (see next point).
REFUNDS:Terms and Conditions.
The user who made the purchase will be the only one authorized to request
cancellation or modification and the only one who will receive the refund. The amount
reimbursed does not include additional payments for taxes and / or commissions of bank agents or international transfer agents.
The time of the return will depend on whether it is personal or online, which can take
between 3 to 10 business days, being able to use different means of international and national transfer.
-
Visa, Mastercard or American Express credit card
- Western Union and moneygram (face-to-face)
- Peruvian banks BCP, BBVA, interbank, Scotiabank, BBVA, Savings banks (in person)
| Anticipation Period for the Modification of the contracted service | Penalties and / or refunds applied |
| Up to 21 days before the trip | No penalty, as long as there is availability for the new date of service. In case there is no availability of the service by the modified date, 85% of the total amount agreed will be refunded. 15% of the TOTAL amount will be charged for administrative expenses |
| Between 20 to 8 days before the trip | No penalty, as long as there is availability for the new date of service. In case there is no service availability, 50% of the total amount agreed upon will be refunded. 50% of the TOTAL amount will be charged for administrative expenses |
| Between 7 to 1 day before the trip | No penalty, as long as there is availability for the new date of service. In case there is no availability of the service, there will be no refund 100% of the total amount will be charged for administrative expenses |
Sent to the reservation deposit is not refundable or transferable.
Sandoval Lake Travel Agency must be notified of any change or cancellation of your trip as soon as they become aware of them via e-mail or fax.
once the final balance has been paid (in cash): We will not be able to return your trip
payment for cancellations.
However, you get part of your journey to be able to use in (Machu Picchu as the right
of entry, a train ticket, a bus tour).
A letter to claim his insurance company may also be provided by us on your request.
VERY IMPORTANT (1):Terms and Conditions
We suggest you stay at an altitude (above 3000 meters – as in Cusco or another high
altitude city) for 3 days (minimum) before starting the journey. This is in order to minimize the effects of altitude sickness.
Also, you can help your body acclimatize by drinking plenty of fluids, adding a bit
more sugar to your drinks, eating foods rich in carbohydrates, avoiding cigarettes and
alcohol and consume coca leaf tea (the traditional leaf Inka).
Diamox can also be helpful to ask your doctor for prescription.
VERY IMPORTANT (2): It is also highly recommended to get to Lima or Cusco (depending where you start your tour with us) at least about 48 hours before travel,
there are often cases of strikes or other events beyond our control requiring us to start
our tour ahead of schedule (see above Force Majeure).
Please also bring information from your travel insurance (company name and policy number) for our files.
INCLUDED (NOT)
GALLERY LODGE
Lodge Reserve Center – Sandoval Lake
